SAGE Author FAQs - English
RightsLink Author service is CCC’s platform that facilitates the collection and management of open access charges.
After your manuscript is accepted, its files will be checked thoroughly and exported to SAGE’s production system. After this, you will receive an email from RightsLink Author at firstname.lastname@example.org containing your unique payment link. Following this link will take you to your charges estimate page where you can view and pay your article processing charge (APC).
The RightsLink Author platform is optimized for IE-9, IE-10, Chrome, and Firefox on the Win-7 operating system and Safari on the Mac OSx10 operating system.
The information displayed at the top of your charges estimate page is the manuscript information provided to SAGE at submission. It cannot be altered without altering the author information which will be displayed on the manuscript itself on its publication. However, you can alter the payer and billing address information for the invoice or credit/debit card payment (see Question 5).
Click on the link in the email from Copyright Clearance Center, RightsLink (CCC) notifying you that the article processing charge (APC) is now due for your paper (see Question 2). When you click the link, you will be brought to the charges estimae page.
You can either pay immediately via credit/debit card or you can request an invoice which can be sent to the payer via email.
A. Click the orange ‘Payment Options’ button on the bottom right hand corner.
B. You will now be prompted to log in with your existing CCC RightsLink credentials or, if you don’t have them yet, create an account. To create an account, click ‘Need to Register?” and complete the two-page account creation form.
C. Once you complete the registration, you will be able to proceed to the payment page to select ‘Invoice’ or ‘credit card’ to process the transaction. On this page, you can also update Customer Location, Billing Location, and enter an applicable VAT information, if necessary.
D. If paying by credit/debit card, you will need to enter your credit/debit card details by clicking ‘Add card’. Then, click ‘Next’. You will receive a PDF receipt via email once the order is complete.
E. If paying by invoice, please check carefully the customer location, billing address and tax ID you provided. Then, click ‘Next’. A PDF copy of your invoice including all payment instructions will be generated and emailed to the payer within 24 hours. A hard copy of your invoice will also be sent to the billing address specified during the order entry.
If you still need help placing the order for your fees, please refer to the contact details at the bottom of this page.
To find out if your institution has an Open Access Prepaid Account (OAPA) with SAGE, click here.
When you arrive at the charges estimate page, select the blue Apply Discounts button.
In the window that opens, you will see the ‘Promo code’ box.
Enter your discount, or OAPA code into this box, then click the orange ‘Apply Discounts’ box in the bottom right hand corner. Your discount code and the amount discounted will appear above the promo code box.
Now, click the grey ‘Close’ button to the left of the ‘Apply Discounts’ button to bring you back to the charges estimate page.
Follow the steps outlined in Question 5 to pay your remaining balance.
The credit cards accepted by RightsLink Author include MasterCard, Visa, and American Express.
The currency you are quoted now depends on the corresponding author’s geographic location and cannot be altered. Authors located in the Americas and Asia are quoted in USD and authors located in the rest of the world are quoted in GBP. This is due to changes in SAGE's business rules and tax compliance.
Exchange rates are evaluated periodically by SAGE and prices are altered accordingly. Therefore, the exchange rate used can vary. SAGE endeavours to keep the exchange rate as close as possible to the current USD/GBP exchange rate.
Article processing charges (APCs) are journal-specific and are set by SAGE. To view the journal’s current APC, visit its SAGE webpage.
The article processing charge (APC) is subject to tax where applicable. Tax/VAT rules are applied based on the bill payer’s location. Tax-exempt status can be indicated by providing appropriate registration numbers when payment is requested. Please see further details here.
Please contact Copyright Clearance Center’s Customer Support at SAGEsupport@copyright.com.
If you expect to send all of your invoices to your institution, choose a ‘corporate’ account when you set up your initial RightsLink account. Enter your institution’s address in the address section of the form. At the Payment Options page, select pay by invoice and verify that the correct billing address for your institution is shown prior to completing your order.
Please have one author place the order. Once you receive the invoice by email (within 24 hours of ordering it) contact Copyright Clearance Center’s Customer Support at email@example.com to request a revised invoice with split charges. Please include details of how the funds should be split amongst the authors and provide any additional billing information you would like added to each pro forma invoice.
Log into RightsLink Manage Account at https://roa.copyright.com. Your username is your email address. To pay, click View & Pay Invoices, then the Pay Invoices tab.
You may contact our Customer Support team in the following ways Monday-Friday 24hrs/day: