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SAGE Author FAQs - English

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Click here for SAGE Author FAQs in Chinese: 中文翻译   
  1. What is RightsLink Author?
  2. How will I be notified that I have charges to pay via RightsLink Author?
  3. What browsers are supported?
  4. Can I change the information at the top of my charges estimate page?
  5. How can I pay my article processing charge (APC)?
  6. How do I apply my discount/waiver or Open Access Prepaid Account (OAPA) code?
  7. What credit/debit cards are accepted by RightsLink?
  8. What currencies can I pay in?
  9. What exchange rate is used?
  10. How is the article processing charge (APC) calculated?
  11. Is tax included?
  12. I have made an error – what do I do?
  13. My university or funding agency is responsible for paying my open access charges. How do I ensure that my transaction is billed to the appropriate party?
  14. How do I split the cost between my co-authors?
  15. How can I manage and pay my invoices?
  16. How can I contact Copyright Clearance Center (CCC)’s Customer Support?

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1.  What is RightsLink for SAGE authors?

RightsLink Author service is CCC’s platform that facilitates the collection and management of open access charges.

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 2. How will I be notified that I have charges to pay via RightsLink Author?

After your manuscript is accepted, its files will be checked thoroughly and exported to SAGE’s production system. After this, you will receive an email from RightsLink Author at no-reply@copyright.com containing your unique payment link. Following this link will take you to your charges estimate page where you can view and pay your article processing charge (APC).

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3. What browsers are supported?

The RightsLink Author platform is optimized for IE-9, IE-10, Chrome, and Firefox on the Win-7 operating system and Safari on the Mac OSx10 operating system.

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4. Can I change the information at the top of my charges estimate page?

The information displayed at the top of your charges estimate page is the manuscript information provided to SAGE at submission. It cannot be altered without altering the author information which will be displayed on the manuscript itself on its publication. However, you can alter the payer and billing address information for the invoice or credit/debit card payment (see Question 5).

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5. How can I pay my article processing charge (APC)?

Click on the link in the email from Copyright Clearance Center, RightsLink (CCC) notifying you that the article processing charge (APC) is now due for your paper (see Question 2). When you click the link, you will be brought to the charges estimae page.

You can either pay immediately via credit/debit card or you can request an invoice which can be sent to the payer via email.

 

A. Click the orange ‘Payment Options’ button on the bottom right hand corner.

 

 

B. You will now be prompted to log in with your existing CCC RightsLink credentials or, if you don’t have them yet, create an account. To create an account, click ‘Need to Register?” and complete the two-page account creation form.

 

C. Once you complete the registration, you will be able to proceed to the payment page to select ‘Invoice’ or ‘credit card’ to process the transaction. On this page, you can also update Customer Location, Billing Location, and enter an applicable VAT information, if necessary.


 

D. If paying by credit/debit card, you will need to enter your credit/debit card details by clicking ‘Add card’. Then, click ‘Next’. You will receive a PDF receipt via email once the order is complete.

E. If paying by invoice, please check carefully the customer location, billing address and tax ID you provided. Then, click ‘Next’. A PDF copy of your invoice including all payment instructions will be generated and emailed to the payer within 24 hours. A hard copy of your invoice will also be sent to the billing address specified during the order entry.

If you still need help placing the order for your fees, please refer to the contact details at the bottom of this page.

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6. How do I apply my discount/waiver or Open Access Prepaid Account (OAPA) code? 

To find out if your institution has an Open Access Prepaid Account (OAPA) with SAGE, click here.

When you arrive at the charges estimate page, select the blue Apply Discounts button.

In the window that opens, you will see the ‘Promo code’ box.

Enter your discount, or OAPA code into this box, then click the orange ‘Apply Discounts’ box in the bottom right hand corner. Your discount code and the amount discounted will appear above the promo code box.

Now, click the grey ‘Close’ button to the left of the ‘Apply Discounts’ button to bring you back to the charges estimate page.

Follow the steps outlined in Question 5 to pay your remaining balance.


7.  What credit/debit cards are accepted by RightsLink?

The credit cards accepted by RightsLink Author include MasterCard, Visa, and American Express.

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8. What currencies can I pay in?

The currency you are quoted now depends on the corresponding author’s geographic location and cannot be altered. Authors located in the Americas and Asia are quoted in USD and authors located in the rest of the world are quoted in GBP. This is due to changes in SAGE's business rules and tax compliance.

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9. What exchange rate is used?

Exchange rates are evaluated periodically by SAGE and prices are altered accordingly. Therefore, the exchange rate used can vary. SAGE endeavours to keep the exchange rate as close as possible to the current USD/GBP exchange rate.

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10. How is the article processing charge (APC) calculated?

Article processing charges (APCs) are journal-specific and are set by SAGE. To view the journal’s current APC, visit its SAGE webpage.

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11. Is tax included?

The article processing charge (APC) is subject to tax where applicable. Tax/VAT rules are applied based on the bill payer’s location. Tax-exempt status can be indicated by providing appropriate registration numbers when payment is requested. Please see further details here.

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12. I have made an error – what do I do?

Please contact Copyright Clearance Center’s Customer Support at SAGEsupport@copyright.com.

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13. My university or funding agency is responsible for paying my open access charges. How do I ensure that my transaction is billed to the appropriate party?

If you expect to send all of your invoices to your institution, choose a ‘corporate’ account when you set up your initial RightsLink account. Enter your institution’s address in the address section of the form. At the Payment Options page, select pay by invoice and verify that the correct billing address for your institution is shown prior to completing your order. 

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14. How do I split the cost between my co-authors?

Please have one author place the order and select the “invoice” payment option. Once you receive the invoice by email (within 24 hours of ordering it) contact Copyright Clearance Center’s Customer Support at sagesupport@copyright.com to request a revision to the invoice with split charges.  Please include details of how the funds should be split amongst the authors and provide any additional billing information you would like added to each proforma invoice.

Once your authors receive their split invoices, there are a couple options for making payment:

  • Partial payments by check or wire transfer can be made by following the payment instructions located on Page 2 of the invoice. 
  • Partial payments by credit card can be made by submitting a credit card payment authorization form (Credit Card Authorization Form) and defining the amount to be charged to each card. It is important to follow the instructions at the bottom of the payment authorization document, highlighted in yellow below, to send it to the secure fax number that is directed to CCC’s Finance Department for processing.  If you do not have access to a fax machine and cannot pay by wire transfer or check, contact Customer Support at +1.877-622-5543 or +1.978.646.2777 with your invoice number and a representative will transfer you to Finance (Open Monday - Friday 9:00AM - 5:00PM ET) to take the credit card information over the telephone.
   

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15. How can I manage and pay my invoices?

Log into RightsLink Manage Account at https://roa.copyright.com. Your username is your email address. To pay, click View & Pay Invoices, then the Pay Invoices tab.

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16. How can I contact Copyright Clearance Center (CCC)’s Customer Support? 

You may contact our Customer Support team in the following ways Monday-Friday 24hrs/day:




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