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FAQ: RightsCentral - PubAdmin Single Sign-On

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Q: What is single sign-on?

A: Single sign-on is the ability to log into a system once and securely access related, independent systems without being prompted to log in again. This functionality is now enabled between RightsCentral, RightsLink Admin, Publisher Admin (PubAdmin), and Workflow*.


Q: Who will benefit from single sign-on?

A: RightsLink rightsholders who use RightsCentral and PubAdmin to run reports and grant permissions online will be able to log into either system using their RightsCentral credentials and access the other system without logging in again.


Q: What are the benefits of single sign-on?

A: If you have multiple RightsLink implementations across products (e.g., Republication, RightsLink Permissions, Get It Now) and/or divisions (e.g., books and journals), you will no longer have to maintain separate logins for each implementation. Instead, using your RightsCentral credentials will get you access to all accounts/implementations in one session.


Q: How does it work?

A: After logging into RightsCentral, you can access PubAdmin through hyperlinks inside the application. Once inside PubAdmin, you will be able to change views via a dropdown selection to see your various implementations without having to log in again. Links back to RightsCentral are located within all the PubAdmin tabs and Workflow tabs.


Q: Does this include my Copyright.com account?

A: No, not at this time, but look for this enhancement in the future.


Q: When I click the PubAdmin links inside RightsCentral, where do they take me?

A:

  • On the homepage dashboard, clicking the “PubAdmin” link above the toolbar will take you to the default PubAdmin screen for the selected account. (If you have Workflow access only, this link will take you to the open permissions queue for the selected account.)
  • In View Reports, a “PubAdmin” link will display at the top of the module, and will also be embedded in RightsLink and Republication Order Detail and Title Usage reports. Each link takes you to the default PubAdmin screen for the selected account.
  • On the homepage dashboard, open permission requests for “RightsLink” and “Republication” will link to the list of pending orders in each service for the selected account.
  • In GPO, open permission requests for “RightsLink” and “Republication” will link to the list of pending orders in each service for the selected account.

Q: When I click the RightsCentral links inside PubAdmin, where do they take me?

A:

  • Within PubAdmin, clicking the “RightsCentral” hyperlink returns you to the View Reports module of RightsCentral for the selected account
  • Within the Workflow tab, clicking the “RightsCentral” hyperlink returns you to the Grant Permissions module of RightsCentral for the selected account


Q: Why am I being prompted to login again when I click the PubAdmin link embedded in RightsCentral Title Usage and Order Details PDF reports?

A: Make sure you’re using your default browser when logging into RightsCentral. Otherwise, you may be prompted to enter credentials when accessing PubAdmin from the links embedded inside RightsCentral PDF reports.


Q: How can I change my default browser?

A:
Internet Explorer:
1. Open up your Internet Explorer browser
2. Select “Tools” from the top navigation panel
3. Choose “Internet Options” from the dropdown menu
4. Click on the “Programs” tab in the pop-up window
5. Under “Default Web Browser,” click on the button labeled “Make Default”
6. Click “OK” at the bottom of the box

Firefox:
1. Open up your Firefox browser
2. Select “Tools” from the top navigation panel and choose “Options”
3. Select the “Advanced” icon at the top of the pop-up box and then choose the “General” tab
4. Under the “System Defaults” section, select “Make Firefox your default browser”


Q: Why am I not brought to my pending orders queue on subsequent visits from RightsCentral to PubAdmin in the same session?

A: We’re exploring this enhancement. For now, simply do a search for “pending orders” under the Job Tickets tab in PubAdmin to access your list of open permissions requests.


Q: How will I identify my various accounts in PubAdmin?

A: The accounts listed in the new PubAdmin dropdown menu will be labeled with your link name and account name (i.e., UCPRESSBOOKS: University of California Press Books [for RightsLink] and REPUB-UCPRESSBOOKS: University of California Press Books [for Republication]). As you flip between accounts, the account number displayed below the drop-down menu will also change.

Under the Workflow tab, you will see a combination of the link name and the userID (i.e., UCPRESSBOOKS: testaccount@copyright.com).


Q: Why am I seeing two of the same account in my Workflow tab?

A: In order to map your accounts for single sign-on, we may have had to create a “new” user and link it to an existing account. You can use either one to access your workflow queue for the account.


Q: Will I see a link to RightsCentral and an account drop-down menu in PubAdmin if I log directly into PubAdmin?

A: Yes, as long as you have been mapped in our system and you use your RightsCentral credentials. If you try to log into PubAdmin with alternative credentials and are mapped, you will be prompted to sign in using your RightsCentral credentials.


Q: I am logging directly into PubAdmin but don’t see the Account drop down menu or RightsCentral link. Why not?

A: If you try to log into PubAdmin with alternative credentials and are NOT mapped, you will be able to access the implementation associated with those credentials but will not get a link to RightsCentral or the drop-down menu to switch between accounts.


Q: Are my RightsLink and Republication managed redirects combined into one pending queue now?

A: No, these pending orders are organized by service, but you may toggle between accounts to access requests across services in a single session.


Q: Will my RightsLink Reprints queue be available inside RightsCentral?

A: Not at this time. To access your RightsLink Reprints queue, navigate to the Workflow tab in PubAdmin, select the appropriate account from your drop-down menu, and search for “orders received.”





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